{"xsrfToken":"50a38a84e27f39662c59ef17d602957858ea9c16_lout","branding":{"id":"6","key":"devtb","name":"DEV-TICKETBRIDGE","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9c744a9b-3849-40fc-9229-e0b70b03dfd7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMjc2MjUyNS05YTJkLTQ5ZWYtOTM3MC1jMjA2NWJkOGQ0MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjljNzQ0YTliLTM4NDktNDBmYy05MjI5LWUwYjcwYjAzZGZkNyI6WyJyZWFkIl19LCJleHAiOjE3NDQ1OTQxMzYsIm5iZiI6MTc0NDU5MzUzNn0.eF4rXGD4lN0H_fNVEOGG8cMHSJMH2LeVByiHOuNoqf8&client=d2762525-9a2d-49ef-9370-c2065bd8d404&mode=fit","logoId":"9c744a9b-3849-40fc-9229-e0b70b03dfd7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Smobilpay Service Desk","sharedPortalName":"Smobilpay Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Smobilpay Service Desk","sharedPortalName":"Smobilpay Service Desk","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#019aae","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"devtb","projectId":10340,"serviceDeskId":6,"name":"DEV-TICKETBRIDGE","description":"<p>Welcome! You can raise a request for DEV-TICKETBRIDGE using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"59","name":"API Tickets","descriptionHtml":"","callToAction":"API Tickets","introHtml":"","icon":10637,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[7],"key":""},{"id":"45","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10738,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[9],"key":""},{"id":"46","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10739,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10739","groups":[9],"key":""},{"id":"44","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10761,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10761","groups":[8,7],"key":""},{"id":"54","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10754,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10754","groups":[8],"key":""},{"id":"50","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10736,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10736","groups":[9],"key":""},{"id":"55","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10741,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[11,10,7],"key":""},{"id":"56","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10732,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[8,11,7],"key":""},{"id":"57","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10748,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10748","groups":[10,11],"key":""},{"id":"49","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10737,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[9,7],"key":""},{"id":"48","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10733,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[9],"key":""},{"id":"52","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10770,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10770","groups":[8],"key":""},{"id":"51","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10767,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10767","groups":[10,8],"key":""},{"id":"47","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10746,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[9,7],"key":""},{"id":"53","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10747,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10747","groups":[],"key":""},{"id":"58","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10740,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Common Requests"},{"id":8,"name":"Computers"},{"id":9,"name":"Logins and Accounts"},{"id":10,"name":"Applications"},{"id":11,"name":"Servers and Infrastructure"}],"orderMapping":{"7":[59,44,47,49,55,56],"8":[44,51,52,54,56],"9":[45,46,47,48,49,50],"10":[51,55,57],"11":[55,56,57]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bc0b5dfc-8895-3980-91d4-c634c3051a64","appLinkName":"System Confluence","appLinkUrl":"https://maviance.atlassian.net/wiki","spaceKey":"DEVTB","spaceName":"DEV-TICKETBRIDGE","spaceUrl":"https://maviance.atlassian.net/wiki/spaces/DEVTB","isServer":false},"labels":[],"projectKey":"DEVTB","serviceDeskId":6,"kbLinkDomainURLs":["https://maviance.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DEVTB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMjc2MjUyNS05YTJkLTQ5ZWYtOTM3MC1jMjA2NWJkOGQ0MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDM0MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ1OTQ3MzYsIm5iZiI6MTc0NDU5MzUzNn0.zF_ot3lQc4hvMMnJbluWV1m1ehk-IOpbakAlJpo3zkw","targetCollection":"upload-project-10340","endpointUrl":"https://api.media.atlassian.com","clientId":"d2762525-9a2d-49ef-9370-c2065bd8d404","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":59,"projectId":10340,"form":{"name":"API Tickets","descriptionHtml":"","callToAction":"API Tickets","intro":"","instructions":"","icon":10637,"iconUrl":"https://maviance.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/59","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/59","calendarParams":{"firstDay":0,"date":"2025-04-13T20:18:56-0500","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bc0b5dfc-8895-3980-91d4-c634c3051a64","appLinkName":"System Confluence","appLinkUrl":"https://maviance.atlassian.net/wiki","spaceKey":"DEVTB","spaceName":"DEV-TICKETBRIDGE","spaceUrl":"https://maviance.atlassian.net/wiki/spaces/DEVTB","isServer":false},"labels":[],"projectKey":"DEVTB","serviceDeskId":6,"kbLinkDomainURLs":["https://maviance.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMjc2MjUyNS05YTJkLTQ5ZWYtOTM3MC1jMjA2NWJkOGQ0MDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDM0MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ1OTQ3MzYsIm5iZiI6MTc0NDU5MzUzNn0.zF_ot3lQc4hvMMnJbluWV1m1ehk-IOpbakAlJpo3zkw","targetCollection":"upload-project-10340","endpointUrl":"https://api.media.atlassian.com","clientId":"d2762525-9a2d-49ef-9370-c2065bd8d404","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}